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Delivery
& Returns Policy
Nobody likes the imposition of rules and regualtions but it is necessary
to lay down the basis of trading and to make this information easy for
you to access and easy to understand. Therefore we draw your attention
to the following.
FREE DELIVERY is offered on orders of £25 or over (unless specifically
stated otherwise on the website) and providing that the total order
weight does not excede 25kg. This free delivery applies only to deliveries
throughout the UK MAINLAND except for the Highland postal areas defined
below.
Cancellation, Replacement & Returns
We are unable to exchange items that are not damaged, defective or incorrect
If you wish to cancel any order you may do so at anytime after an order
has been placed, or up to 7 days after the date of delivery. All notices
of cancellation must be given to the company in writing .
If you cancel an order after delivery you must inform the company in
writing within 7 days. The goods must then be returned at your own expense
to the company within 14 days of your notification to cancel your order.
If you are unable to return the goods you must make the goods available
for collection upon request and within 14 days of your notice to cancel
your order. This will be at your expense and you will not be entitled
to a refund of the original delivery charge. The company will be entitled
to charge you (an equivalent amount to the original delivery charge)
for this collection. These conditions will still apply in the event
of any discount/special offer applied to delivery charges.
The company will not be liable for any costs incurred in the return
of cancelled orders. The goods will not be deemed to have been returned
until notification is given by the company that the goods have been
returned to the address advised by the company.
It is your responsibility to return all goods in the same condition
as they were upon delivery. The company reserves the right to deduct
from the refund any charges necessary for the repair or cleaning of
any goods returned not in the same condition as upon delivery. You are
advised to retain the original packaging in the event of you cancelling
an order. The company retains the right to charge for any necessary
packaging/re-packaging.
The company shall be entitled to recover all costs, loss, charges, and
expenses incurred in connection with goods returned not saleable as
new.
Additionally there will be a re-stocking charge to cover the original
cost of shipping to you (despite our free shipping policy we still have
to pay a delivery company) and for the handling of the item in our warehouse.
Should the product prove to be faulty or the wrong item has been delivered,
we will not charge a handling fee and provided the item is returned
within a 28 day period we will refund the cost of delivery back to you
upon proof of payment.
This return policy applies only to UK deliveries and does not include
products shipped outside of mainland UK.
This policy statement does not affect your statutory rights. Your rights
to return goods are protected under the EU Distance Selling Directive
which can be found at the following web address:- http://www.hmso.gov.uk/si/si2000/20002334.htm
Note: The following
Postcodes are NOT Classified as MAINLAND UK
AB31 to AB56 - HIGHLANDS, FK19 to FK21
- HIGHLANDS, HS1 to HS9 – HIGHLANDS, IV1 to IV63 – HIGHLANDS,
KA27 to KA28 – HIGHLANDS, KW1 to KW17 – HIGHLANDS, PA20 to
PA78 – HIGHLANDS, PH1 to PH50 – HIGHLANDS, VI13 - HIGHLANDS,
ZE1 to ZE3 - HIGHLANDS
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